FAQ Classification

Battery & Mod

  • Q 1. Why screen won't turn on?

    Possible reason:
    1. No Battery or low battery
    2.the firmware got damaged with frequent operations of abnormal shutdown.
    3. Dropped from height. 
    4. Screen is broken
    Suggestions & Solutions
    1.     Please check whether if the battery set properly and can be work.
    2.     Please try to upgrade it if there is firmware updating for your mod.
    3.     Please mind that while replacing the batteries,to power off the mod firstly by menu.
  • Q 2. Why mod can’t fire ?

    Problem 1.Show message "SHORTED", or "NO atomizer"
    Possible Reasons:
    1. 510 connector shorts out.
    2.The resistance of coil you are connecting is lower than 0.1ohm
    3.Tanks/coil shorts out
    Problem 2. Can't read the resistance correctly, show "ohms too low" or "ohms too high"
    Possible Reason:
    1. Screws are not tight down.
    Suggestions & Solutions:
    1. Please try to clean the 510 connector
    2. For the problem of resistance detection error, please take off the tank ,click the fire button, and place that tank back on
    3. Please make sure screws are tight on tank.
    4. In order to confirm whether it’s the problem of atomizer or mod, please try with other tanks or coils on your mod, and try the same tank on the other mods to check whether they work fine.
    5. Please make sure whether the voltage has changed while vaping, if no, please try to upgrade it or replace a new one
  • Q 3.Why is e-cigarette producing little or no steam when vaping? Suggestions & Solutions:

    1. Please hold down the fire button when vaping. 
    2. Please make sure the tank and battery are connected properly. 
    3. Please try using a higher wattage. 
    4. Replace a new coil, may coil is broken. 
    5. If your tank has been left for a long time, you can cover the mouthpiece, hold e-cigarette upside down and shake the tank, in order to clean the water vapor left over from the last vaping. 
  • Q 4.Why the mouthpiece or steam is hot when vaping? Suggestions & Solutions:

    1. Please suck the mouthpiece with your mouth, not your lips.
    2. Adjust the setting to find your suitable vapour.




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